Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.
Grievance Officer Details
Name: Ashok Ganesh Shelar
Email: grievance@jenilandco.shop
Address: Rehab-3, Ground Flr Shop 6 Opp, Opp Vasant View, Malad West, Malad, Mumbai, Malad West, Maharashtra - 400064
How to File a Complaint
You may file a grievance by emailing grievance@jenilandco.shop with the following details:
- Your full name and contact details
- Order number (if applicable)
- Detailed description of the issue
- Supporting documents or photographs (if applicable)
Response Timeline
We acknowledge all grievances within 48 hours and aim to resolve them within 15 business days from the date of receipt. Complex issues may require additional time, and you will be informed of the same.
Business Details
Entity Name: Jenilandco Esilai Private Limited
GSTIN: 27AAGCJ5469H1Z6
Registered Address: Rehab-3, Ground Flr Shop 6 Opp, Opp Vasant View, Malad West, Malad, Mumbai, Malad West, Maharashtra - 400064
Phone: +91 86576 13429
General Email: info@jenilandco.shop